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IT Systems Support Consultant  

Must Have: 
  • 4-5 years professional IT experience in systems support
  • Install, provide L1/L2 support on Windows 10 & Linux client machines  
  • Ability to isolate, troubleshoot issues professionally and quickly in keeping with DS set KPIs
  • Install, maintain and support third party applications on end-user machines (using Kace or SCCM)
  • Ability to do some hands-on work on servers and network infrastructure
  • Ability to prioritize and manage urgent tickets, understand and follow up company set escalation procedures
  • Engage with technically strong team members to address complex OS or application issues
  •  Work on local and regional projects as assigned by management
  • Willingness to travel to other local offices in Michigan as needed
  • Ability to carry 40 lbs
  • Ability to provide support onsite and remote (over the phone) users
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