CRM Solutions Lead

Education and Experience: 

  • Bachelor’s Degree and/or equivalent combination of education and experience. 

  • Certifications in Salesforce.com will influence the hiring team for this position.  

  • At least 4 years of experience leading a technical team. 

  • At least 2 years’ experience working in the Life Sciences industry preferably with Pharma or Medical Devices. 

  • Preferred experience with Salesforce Communities (Experience) and Health Cloud. 

  • Strong understanding of Salesforce.com capabilities, processes, and capabilities in a regulated industry such as Medical Device. 

   

Skills/Competencies:  

  • Experience leading solutioning efforts for multiple initiatives simultaneously. 

  • The ability to envision and communicate the solution and guide teams through the implementation. 

  • Strong team leader in both a direct and matrix organization. 

  • Strong Understanding of Life Sciences regulatory influences including but not limited to GDPR (PII), GxP and Systems Validation. 

  • Exceptional ability to collaborate and negotiate with peers and senior leaders. 

  • Competence in SAFe Agile framework and the tool sets required for process implementation, particularly the Atlassian suite with JIRA, JIRA Align and Confluence. 

  • Management of inter-departmental business requirements and translating them to actionable development tasks. 

  • Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team. 

  • Excellent communication, writing, influencing, and negotiating skills are critical. 

  • Positive, results driven, rational, logical, team player.
     

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